Otter Products is currently recruiting for a Quality Advocate to join our Customer Service Operations team! The Quality Advocate will directly influence and assist Customer Service Representatives and Associate Managers in the extension of Otter Products’ core values with our customers. In this role, you will also partner cross functionally within the business to capture and utilize business intelligence and voice analytics to support business decisions. Intrigued? Keep reading…
As the Quality Advocate you will do your best to protect and enhance the experience customer service representatives (CSRs) deliver to our consumers by performing quality audits on recorded calls and incidents. These audits provide both metrics for agents as well as a feedback mechanism for coaching and development.
The successful candidate will utilize tools such as Microsoft Excel, SharePoint, and Outlook to enhance written and verbal communication shared with all of our great voice analytics data with the business. In this role, you will have the opportunity to communicate and represent CS professionally with all levels of Otter Products. Does this sound like you? If so, Otter Products may be a great place to grow your career!
Otter Products is an equal employment opportunity employer (EEO).