• Desktop Technician, San Diego

    Job Locations US-CA-San Diego
    Category
    Information Technology
  • Overview

    Otter Products is currently recruiting for a Desktop Technician to join our in Support Services team! As the Desktop Technician, you will  be the front line support for internal hardware and software for the entire company. Our technicians deal with issues ranging from training issues to system failure all while keeping a positive “Ottertude” and team spirit. This Otter is a veritable acrobat, juggling daily tasks, providing excellent customer service and assisting as needed on a variety of internal projects.   And, if you love the beach, you’re in luck! This position is located in sunny San Diego, CA!  Intrigued? Keep reading…

     

    The successful candidate will have basic knowledge of Microsoft Office suites and current Windows operating systems, along with basic knowledge of Mac OS, related Apple devices, Active Directory users/groups, as well as Exchange mailboxes and Outlook in Office365. You must be able to quickly learn new programs and develop a highest level of troubleshooting proficiency.  Does this sound like you? If so, Otter Products may be a great place to grow your career!

     

    About Otter Products:

    From our founder’s garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation. Our industry-leading brands, OtterBox and LifeProof lead the way to help people do more and go more places with technology in hand. Otter Products is a global company of more than 900 Otters (employees) with offices in Fort Collins, Colo., San Diego, Calif., Hong Kong, Munich, Germany and Cork, Ireland. Our mission is simple – We Grow to Give which comes to life by way of our charitable arm, the OtterCares Foundation. From innovation and engineering to community and culture – growing to give is at the heart of everything we do.

     

    For more information visit otterproducts.com

    Responsibilities

    • Provide top tier, consultative service to our internal customers with a focus on one touch resolution
    • Field incoming incidents via ticketing system and telephone to the appropriate resource for resolution
    • Escalate issues as appropriate (i.e. vendor, IT team(s), SME, etc.) and work with escalation groups until resolution is accomplished
    • Provide software and hardware support for systems that Otter Products, LLC relies on for normal business operations
    • Install, configure and maintain end user hardware, software and mobile devices
    • Collaborate on special projects or problem management issues
    • May make recommendations to proactively maintain the technology infrastructure
    • Troubleshoot software and hardware related issues both in person and remotely
    • Participate in knowledge base article creation to reduce incidents, encourage self-service and drive down support costs
    • Participate in team meetings as an active member of the Service Desk team
    • Work to increase productivity and profitability for the company as a whole
    • Exercise superior professional judgement to do what is right for the company and customer at all times
    • Receive continuous feedback on performance and “Ottertude” from management and peers to support continued success in your role
    • Give feedback in a professional and supportive manner to your manager and peers to support continued success of our company
    • Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment
    • Other duties as required

    Qualifications

    • High School Diploma or GED equivalent required. Bachelor’s degree preferred.
    • Minimum two years of experience in service desk or computer related support including software specific end user support required.
    • Experience providing end user support in an ITIL (Information Technology Infrastructure Library) based environment preferred.

     

    Otter Products is an equal employment opportunity employer (EEO).

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