Otter Products

Supply Chain Inventory Specialist

Job Locations IE-Cork-Cork
Category
Supply Chain

Overview

Based in Cork, Ireland

 

At Otter we have many different Customers and Customer requirements that we serve and have designed specific Supply Chain models intended to deliver the highest levels of Value and Satisfaction for all Customers.

 

The Supply Chain Inventory Specialist will manage our Consigned Inventory model. You will further develop a platform to execute a Customer centric method of supporting clients, reporting metrics, and evaluating internal / third-party solutions for appropriate operational functions. 

 

This Otter will need to have experience of Inventory process management with very strong systems and Excel skills. We require a high level of detail and process control discipline. This is a customer facing role and will include the order management, inventory management, systems and process controls of multiple warehouses. The person will be encouraged to bring new thinking and ideas and will work closely with all Supply Chain functions.  Does this sound like you?  If so, keep reading!

 

About Otter Products:

 

From our founder’s garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation. Our industry-leading brands, OtterBox and LifeProof lead the way to help people do more and go more places with technology in hand. Otter Products is a global company of more than 900 Otters (employees) with offices in Fort Collins, Colo., San Diego, Calif., Hong Kong, Munich, Germany and Cork, Ireland. Our mission is simple – We Grow to Give which comes to life by way of our charitable arm, the OtterCares Foundation. From innovation and engineering to community and culture – growing to give is at the heart of everything we do.

Responsibilities

  • Manage the complete inventory process for key strategic customers with a focus on exceptional customer service to support revenue targets
  • Responsible for SKU assortment for customers and ensuring ERP system configuration is maintained and fit for process management
  • Maintaining order fulfillment process flow through to receipt of product
  • Daily uploading of invoicing using customer portals
  • Participate on weekly calls with Customers to review stock positions and give guidance on replenishment planning
  • Validation of RMA requests, co-ordination of product return and inventory movements
  • Accountable for inventory reconciliations and variance resolution of multiple VMI warehouses
  • Analyzing activity at Product line and SKU level, reporting outliers to plan daily/weekly
  • Analyze data to identify current and future predictive trending for key customers
  • Develop E&O and Inventory aging reports to facilitate decision making
  • Ensure all compliance documentation requirements are met to the highest standard
  • Management of order database, including review, approval and completion of orders, documentation, order replenishments and order prioritization
  • Aligning with third-party logistics warehouse; creating picks, communicating customer delivery requirements, creating export documentation where needed and following up on deliveries
  • Ownership for weekly VMI/HUB Chain reporting and monthly back order shipping and inventory reports for our customers recommending action when required
  • Ownership of creating and maintaining performance metrics and suite of departmental reports
  • Oversee continuous improvement in services delivered to key strategic customers
  • Constantly look to review and improve processes to ensure we work effectively and efficiently
  • Work closely with the Local and Global Planning, Logistics and Warehousing Teams
  • Facilitate routine planning calls with relevant stakeholders both internally and externally
  • Coordinate with Procurement Specialists to determine shipping needs through various vendors to maximize efficiency
  • Record and Escalate issues where they arise
  • Maintain the highest standard in customer service for our valued customers and acting as main internal point of contact for all internal relevant stakeholder both in EMEA and globally where required
  • Demonstrate and drive a customer focused approach in all communications with both internal and external customers
  • Exercise creativity and best judgment to determine best level of service with the customer in mind
  • Keeping a sales focus/ mentality to ensure we are doing everything in the right way at the right time to hit monthly & quarterly targets
  • Build and foster strong relationship with relevant key stakeholders
  • Demonstrate and help develop a culture of operational excellence where customer focus, process improvements and team collaboration are the priority

Qualifications

  • BA. or B.S. degree in Business, Supply Chain, Operations or related field/relevant experience required
  • 3 years’ experience in a Supply Chain Team within FMCG is highly desirable
  • Experience of consignment inventory models is advantageous
  • Demonstrated experience of analyzing and reporting Inventory trends.
  • Advanced understanding of customer services methodologies and ability to resolve customer conflicts successfully
  • Demonstrated experience and high proficiency with excel spreadsheet, databases and reporting tools
  • Experience with an MRP/ERP system is essential
  • Strong team player with a positive attitude and ability to build strong relationships and collaborate cross functionally with internal and external customers clearly in a global market
  • Strong interpersonal and communication skills are essential – experience in interacting with internal and external customers clearly in a global market
  • Demonstrated experience and high proficiency with spreadsheet, databases and reporting tools. MS Excel and PowerPoint are a must. Experience with a MRP/ERP system is essential
  • Ability to work with a large amount of data and creatively seek information to improve processes, find solutions to business issues, and drive resolution
  • Understanding of Lean six sigma principles/ continuous improvement mindset would be desirable
  • Analytical thinking with keen attention to detail
  • Proven initiative (self-starter) and responsibility demonstrated through prior work experience
  • Ability to communicate clearly in a global market
  • Strong team player with a positive attitude
  • Fluent English with a second European language a plus

Otter Products EMEA is an equal opportunities employer (EEO)

 

Please apply for this role via our careers page: www.otterproducts.com/careers

 

 

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