Otter Products is hiring for a Customer Service Technology Manager to join our team in Fort Collins, CO. This role can work a hybrid schedule.
The Customer Service Technology Manager is responsible for driving the strategic direction, optimization, and daily support of technology platforms used within the Customer Service department. This role serves as the primary liaison between IT, internal stakeholders, and external vendors, ensuring that technology solutions align with business goals and enhance operational efficiency. The Technology Manager plays a critical role in backlog management, demand creation, and user acceptance testing, while also providing hands-on support and troubleshooting for customer service systems. This role reports to the Customer Service Director and is a key contributor to enabling Customer Service strategy through technology.
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